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20 Questions People Ask Firefly Airlines

Today we are looking at what people frequently ask about Firefly - the airlines, not the bug…or the television series, but that was a good series. Let’s find out what people really want to know about Firefly Airlines, and hey, maybe it will be useful for your future trip. The list of top 20 questions prepared by Traveloka and don’t forget to book Firefly at Traveloka for your next holiday.

Question #1: Which country does Firefly Airlines belong to?

Firefly Airlines belongs to Malaysia. It is a Malaysian airline based in Subang, Selangor. Aside of Firefly the other popular airlines in Malaysia is Malaysia Airlines that you also can find the latest rate to any route via Traveloka.

Question #2: What kind of plane is Firefly?

Firefly operates a fleet of ATR 72-500 and ATR 72-600 aircraft. These turboprop aircraft are known for their efficiency and suitability for short-haul flights. The ATR 72 series is designed to accommodate around 70 passengers.

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and ATR 72-600 aircraft

Question #3: How do I contact Firefly Malaysia?

To contact Firefly Malaysia, you can reach their customer service at +603 7845 4543. Alternatively, you can visit their official website for information and contact options. Their website should provide the necessary details for inquiries, bookings, and customer support.

Question #4: Who owns Firefly Malaysia?

Firefly Malaysia is owned by the Malaysia Aviation Group (MAG). MAG is a Malaysian government-owned company that also owns Malaysia Airlines.

Question #5: Is Firefly under AirAsia?

Yes, Firefly Airlines is a subsidiary of AirAsia. AirAsia acquired Firefly in 2019, making it a part of the AirAsia Group. However, Firefly still operates as a separate entity within the group, maintaining its branding and operations.

Question #6: Does Firefly Airline still exist?

Yes, Firefly Airlines still exists. However, you have to take into consideration that airline operations can change over time. If you can verify the current status with the airline or through official sources, you are in good hands.

Question #7: Do they still fly two-story planes?

Sadly, no, not yet, anyway. Firefly does not operate two-story planes. They primarily operate single-aisle turboprop aircraft like the ATR 72 series, which have a single-deck configuration.

Question #8: What time do you check in for Firefly?

Earlier is better, but the best rule of thumb is to check-in at least 45 minutes before the scheduled departure time for Firefly flights. You can also double-check the specific check-in requirements, and guidelines Firefly provides for your particular flight is advisable.

Question #9: Do we need to print Firefly boarding pass?

Printing your Firefly boarding pass is recommended to ensure a smooth check-in process and to avoid any inconvenience. However, some airlines may also accept mobile or electronic boarding passes, so you can check with Firefly regarding their boarding pass requirements.

Question #10: Which terminal is Firefly at KLIA?

Firefly operates from the Main Terminal Building (MTB) at Kuala Lumpur International Airport (KLIA). The MTB is the primary terminal at KLIA and serves international and domestic flights.

Question #11: Does Firefly fly to Subang Airport?

Yes, Firefly operates flights to Subang Airport, also known as Sultan Abdul Aziz Shah Airport. Subang Airport is located in Subang, Selangor, Malaysia, and serves as a hub for Firefly, offering domestic and regional flights.

Question #12: Is Firefly still operating?

Yes, Firefly is still operating, but the flight frequency varies occasionally. You can check the latest updates from the airline or official sources regarding Firefly's current operating status.

Question #13: Can I change the flight after check-in at Firefly?

This is tricky but usually falls on a case basis. Any flight changes after check-in are subject to the airline's policies and may incur additional charges or penalties. If you want to change your flight after check-in, it is best to contact Firefly directly and inquire about their specific procedures and any associated fees.

Question #14: Does Firefly have free baggage?

It depends. Firefly has specific baggage allowances for different fare types, and charges may apply for excess baggage. It is advisable to review the baggage policies and subsidies provided by Firefly or contact their customer service for detailed information based on your specific booking.

Question #15: Is Firefly low-cost?

Firefly is considered a low-cost airline. It offers affordable fares and operates a point-to-point network focusing on regional destinations.

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Question #16: How do I choose a seat in Firefly?

When booking a flight with Firefly, you can usually choose your seat during the booking process. Additionally, suppose you have already booked your flight. In that case, you can often manage your booking on the Firefly website and select or change your seat preferences. The availability of seat selection may depend on the fare type and any additional fees associated with it.

Question #17: Are Firefly Airlines reliable?

Firefly Airlines generally has a decent reputation for reliability, with a 7.4/10 score from frequent flyers. However, as with any airline, experiences can vary. It's a good idea to check customer reviews and consider factors such as on-time performance, customer service, and overall customer satisfaction to assess the airline's reliability for travel needs.

Question #18: Can I change my flight time after booking?

The ability to change flight times after booking can vary depending on the airline's policies, fare type, and availability. It's recommended to contact Firefly directly and inquire about their flight change procedures, any associated fees, and the possibility of changing your flight time after booking.

Question #19: Which seat is good to select on the flight?

The choice of a good seat on a flight can vary depending on personal preferences and needs. Some passengers prefer seats near the window for a better view. In contrast, others may prioritise seats with extra legroom or proximity to exits. It's recommended to consider factors like legroom, seat pitch, seat location, and personal comfort when selecting a seat.

Question #20: Can I bring food on a plane on Firefly?

You can usually bring food on a plane when travelling with Firefly. However, certain items, such as liquids or sharp objects, may be restricted. It's best to check Firefly's guidelines on their website or contact their customer service to get accurate information about what food items are allowed and any specific restrictions that may apply.

What do you think? Did your questions get answered from the list? Let us know in the comments. Share and bookmark the article if you find it useful. Until the next blog from me, have a great one!

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